Terms, Conditions and Privacy Policy
1.0 This website is operated by Dent-Trends Co., Ltd.
1.1
These terms and conditions apply when you as a consumer (the “Customer”) place an order via www.denttrends.com and subdomains.
This including all information, tools, and services available from this site to you, the user/ customer, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
Dent-Trends Co., Ltd may provide links to other websites beyond the control of Dent-Trends Co., Ltd . Dent-Trends Co., Ltd is not responsible for any protection or confidentiality of information or personal data that the Customer provides on other websites. The Customer should be cautious and read the personal data provisions applicable to the actual website.

We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website.

2.0 Products and Service
All images on the Website shall be considered solely as illustrations.
Such illustrations do not guarantee to reproduce the amount of products the Customer will receive or the exact appearance, function or origin of the product. Dent-Trends Co., Ltd is not responsible for any information by third parties provided for on the Website.

Dent-Trends Co., Ltd shall have no liability in case products are sold out, nor for image or typographical errors on the Website, e.g. errors in the product description or technical specification, inaccurate prices and price adjustments (such as changed prices from suppliers, change in currencies) or incorrect information with regards to whether a product is in stock.

Dent-Trends Co., Ltd is entitled to rectify any such errors and, at any time, to change or update the information. If an inaccurate price has been stated for a product ordered by the Customer, Dent-Trends Co., Ltd will naturally notify the Customer accordingly and await the Customer’s approval of the amended price prior to Dent-Trends Co., Ltd continuing with the order process.

2.1
The Website and all its content are owned by Dent-Trends Co., Ltd or its licensors. The information is protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout, and information about products, services, and other content may not be copied or used without the prior written consent of Dent-Trends Co., Ltd.
Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

2.2
If a product includes any kind of alcohol that is listings on the webshop is intended for medical use only! (e.g cleaning etc not for other use for more information contact our customer service)

2.3
Sometimes we have campaigns or educations etc. from other companies.
The information they provide is something they are standing behind and take responsibility for.

3.0 Customers and Orders
3.1
Our products are for dental use only and our Customer must be an educated dentist, nurse and or work in this field. Dent-Trends Co., Ltd reserves the right to deny or change a Customer’s order (e.g. if the Customer has provided incorrect personal or company data and/or has any record for non-payment of debt).
Any questions please contact our Customer Service backoffice@denttrends.com

3.2
To place an order the Customer must accept the Terms and Conditions. By accepting the Terms and Conditions, the Customer undertakes to comply with the Term and Conditions in its entirety and acknowledges that he/she has read the information on personal data and cookies and consents to the use according to Dent-Trends Co., Ltd.

3.3
A purchase agreement is concluded when Dent-Trends Co., Ltd has confirmed the Customer’s order and the Customer has received an order confirmation from Dent-Trends Co., Ltd via e-mail. Dent-Trends Co., Ltd encourages the Customer to save the order confirmation for any future contacts with customer service regarding the order.
The invoice will be sent inside the package or separate by mail.

3.4
When you visit our denttrends.com or subdomains and conduct a purchase, Dent-Trends Co., Ltd processes your personal data in order to provide the best site possible for you and to complete the purchase agreement. You confirm that the information you entered is accurate and complete and that any inaccurate or incomplete information is your responsibility.

3.5
Customers can anytime change passwords, addresses, etc by themself.
The Customer undertakes to ensure that no one, except the Customer, uses the Customer’s log-in details. The Customer may not disclose its username or password to any person and shall ensure that any documentation with information about username and password is kept in such a way that unauthorized persons may not access the information. The Customer shall notify Dent-Trends Co., Ltd without delay if it may be suspected that any unauthorized person has obtained access to the Customer’s password. The Customer is responsible for all purchases made with the Customer’s log-in details if the Customer has not provided such notification.

3.6
If Dent-Trends Co., Ltd suspects that the Customer abuses its user account or its log-in details or otherwise violates the Terms and Conditions, Dent-Trends Co., Ltd is entitled to block the Customer’s access to its user account. Dent-Trends Co., Ltd is furthermore entitled to assign new log-in details to the Customer.

3.7
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

3.8
As customer, you acknowledge that the Services contain information, data, software, photographs, graphics, videos, text, images, typefaces, sounds, and other material (collectively “Content”) that are protected by copyrights, trademarks, or other proprietary rights, and that these rights are valid and protected in all forms, media, and technologies existing now or hereinafter developed. You acknowledge that all such Content is proprietary to the Company and/or our suppliers. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part.

3.9
Nothing in the Terms gives you a right to use the Company’s name or any of the Company’s trademarks, logos, domain names, and other distinctive brand features, and you may not use the same without our express written permission.

3.10
Permission will only be granted to you to download, print or use the Materials for personal and non-commercial uses, provided that you do not modify the Materials and that we or the relevant copyright owners retain all copyright and other proprietary notices contained in the Materials.

3.11
Use of the services and content by third parties – even of extracts – for the commercial purposes of offering goods and/or services– is not permitted. Infringements may be subject to legal action.

3.12
Any feedback, comments, or suggestions (“Submission”) you may provide regarding the Services are entirely voluntary and we will be free to use such Submission as we see fit and without any obligation to you. By making a Submission, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Submission throughout the world in any media. You also grant us the right to use the name you submit in connection with such Submission.

4.0 Prices, Fees and Payment
4.1
The prices stated on the Website apply to orders placed on the Website. All prices are presented in THB and include VAT. The prices do not include payment- and shipping fees, which are given separately. You can see all fees etc in checkout when you do the payment.

4.2
The Customer can pay for its purchase in the manner specified on the Website. Dent-Trends Co., Ltd is entitled to charge the Customer already in connection with the order, unless invoicing or any similar payment method has been selected by the Customer and approved by Dent-Trends Co., Ltd. Upon invoicing or partial payment, Dent-Trends Co., Ltd or its partners may obtain a third party credit report. In such a case you will be informed accordingly. Dent-Trends Co., Ltd reserves the right not to offer all payment methods at all times, alternatively change payment method if the payment method the Customer has selected does not work, for whichever reasons, at the time of fulfillment of the order. Please note that limitations of available payment methods are set forth on the Website.

5. Special Offers, Discounts and Campaigns
From time to time we provide special offers. Dent-Trends Co., Ltd reserves the right, at any time, to withdraw such special offers. Upon termination or withdrawal of a special offer, these Terms and Conditions shall apply without any amendments.

5.1
We reserve the right to limit vouchers or other code usages per customer.

5.2
The voucher or other code is required to be added on the checkout page before submitting the order.

5.3
Vouchers and checks cannot be exchanged for cash.

5.4
Vouchers cannot be used in conjunction with other promotions.

5.5
In the case of a dispute, the decision of the company is deemed final.

5.6
We reserve the right to cancel out of stock items without prior notice.

5.7
The promotion is valid for same day delivery only.

5.8
Valid only for a limited period of time and until products are sold out.

6.0 Delivery & Shipping
6.1
The expected delivery for products in stock to customers:
a. Bangkok Region: 3-5 working days
b. Rest of Thailand: 3-7 working days

6.2
Delivery time for Backorders and Customized products.
If this information is missing on the webshop, please contact our Customer Service for an update.
Customers Service will update your order with delivery time soon as we can.
You can find updated information on your account under “order”.
a. Login in to your account and look at your order for any updated information.
b. Contact Customer Service

6.3
If any package shall be picked up at a specific delivery point, the Customer shall do so within
the time specified in the notification.
Packages shall normally be retrieved personally with valid identification and order number.
The Customer will receive a notification of delivery stating when and where the package shall be
picked-up or received. The notification may be made by e-mail,
ordinary mail and if the Customer has provided a mobile number, also by phone or SMS.
Dent-Trends Co., Ltd is entitled to charge the Customer a fee of 500 THB or more if the package is not retrieved.

6.5
Dent-Trends Co., Ltd shall not be held responsible for any damage or missing items for customers who
request to place their purchases outside their delivery address, and after the delivery has been made.

The customer bears responsibility for the goods upon signing. If a customer believes that a parcel has
been tampered with, please refuse to sign for the goods and notify Dent-Trends.Co.,Ltd Customer Service.

6.6
Dent-Trends Co., Ltd shall aim to let you know if we expect that we are unable to meet our estimated delivery date,
but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs,
damages, charges or expenses arising out of late delivery.

7. Right Of Withdrawal (Cancel order)
7.1
The Customer is entitled to cancel its order up until it has been confirmed by Dent-Trends Co., Ltd.
If the order is canceled, Dent-Trends Co., Ltd will refund any payments the Customer or its pay- or
credit card company has made with regard to the order.

7.2
When purchasing products on the Website the Customer has a 7 day withdrawal period according to
Dent-Trends Co.,Ltd policy. This means that the Customer has the right to cancel any
purchase by notifying Dent-Trends Co., Ltd accordingly within 7 days from when the Customer or its representative received the product ordered (withdrawal period).

Return of products can be arranged for the following reasons:
If the product is expired / incorrect / damaged, in its original packaging upon delivery

7.3
Dent-Trends.Co., Ltd reserves the right to reject any refund for opened or used products.
We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.

7.4
Goods are refunded at the price value per order confirmation.

7.5
Dent-Trends Co., Ltd will not allow refund cases of orders paid for eVoucher or promotion codes.

7.6
Delivery fees will not be refunded.

7.7
Dent-Trends Co., Ltd will refund the amount that the customer has paid for the product.

7.8
Exchange of any product is required, please contact customer services before taking any action by sending back the product to us.

7.9
If the Customer wishes to withdraw a purchase, the Customer shall, prior to the expiry of the withdrawal period, send a clear message to Customers Service in the manner set forth here. The Customer shall provide its name, address and other relevant information, e.g. order reference, invoice number and the name of the product in the message. If the

7.10
If the Customer uses its right of withdrawal, the Customer shall pay for the return shipping costs and is responsible for the condition of the product after the Customer has received the product and during the return shipping. The product shall be returned within 7 days from the date when Dent-Trends Co., Ltd was notified of the withdrawal. The product shall be sent well packaged, in good condition and in its original box and/or packaging. Any returns shall be sent to Dent-Trends Co., Ltd in accordance with the methods and directions set forth on the Website which you can find here. Depending on the destination, customers may be subject to additional charges in order to receive their package. Such charges include Customs & Duty charges, VAT/local taxes, etc. The aforementioned fees are the sole responsibility of the customer/buyer, even in case of forced return, i.e. prior to the parcel being delivered to the customer. If you require more information on this, please promptly contact our customer support team.

7.11
For return items, must be returned along with completed return form and the original receipt. For returns by post, only the completed returns form is required. We will only begin the return process once the item is received at Dent-Trends.Co.,Ltd Warehouse.

7.12
Dent-Trends Co., Ltd is entitled to deduct an amount from the amount to be refunded, which corresponds to the depreciation in value of the product compared to the original value of the product, if and to the extent such depreciation in value is due to Customer having handled the product to a greater extent than necessary to determine its function or characteristics.

8.0 The right of withdrawal does not apply to the following kind of products:
8.1
Products made to the Customer’s specification or which otherwise has been given a personalized character.

8.2
Products with broken seals may not be returned due to health protection or hygiene reasons.

8.3
Any digital content or software.
If a product has been sealed, the Customer may not break the seal if the Customer wishes to utilize its right of withdrawal. The right of withdrawal ceases accordingly when the Exemple can be, the customer breaks the seal. A seal shall also include any technical seal (e.g. serial number).

8.4
Products that are well known as containing sensitive, for example, Date expired, light, cold/warm, etc.

9. Warranty
9.1
Some products may be subject to warranties. Information about any warranty period and special conditions for warranties for each product respectively is set forth on the Website or in these Terms and Conditions. Warranties for products will only cover original manufacturing defects and accordingly not any fault arising upon or after any individual changes of the product’s function and appearance, e.g. rebuilding, upgrading or other configuration of the product. The Customer’s order confirmation constitutes the certificate of warranty.

9.2
The right to file a complaint applies to products which are defective according to applicable consumer protection legislation. Any Customer who wishes to assert their right to file a complaint about any product ordered shall contact Dent-Trends Co., Ltd, as soon as possible after the defect was discovered, using the contact information set forth on the Website.

9.3
Once a product, for which a complaint has been filed, is returned and the complaint approved, Dent-Trends Co., Ltd will refund the Custome. Dent-Trends Co., Ltd strives to do so within 30 days from receipt of the complaint by Dent-Trends Co., Ltd, but it may be delayed depending on the nature of the product. Dent-Trends Co., Ltd reserves the right to refuse any complaint if the product, in compliance with applicable consumer protection legislation, proves not to be defective.

10. Severability
If any provision of this Agreement is held to be invalid or unenforceable by any competent court, authority or arbitral tribunal, the remainder of that provision and all other provisions will remain valid and enforceable to the fullest extent permitted by applicable law. Any provisions determined invalid or unenforceable will be substituted by relevant legal guidance and advice.

11. Applicable Law and Dispute Resolutions
These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Thailand.

11.1
Any disputes shall primarily be settled by agreement after discussions with customer services.

11.2
You agree to indemnify, defend and hold harmless Dent-Trends Co., Ltd. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

12. Force Majeure
Dent-Trends Co., Ltd is not liable for any delays caused by circumstances beyond Dent-Trends Co., Ltd control, e.g. general labor dispute, acts of war, fire, lightning, terrorist attacks, changed governmental orders, technical problems, defects in power- /tele-/computer communications or other communication and defects or delays in the service by sub-suppliers due to circumstances set forth above. Such circumstances shall result in relief from damages and other measures. If any such situation should arise, Dent-Trends Co., Ltd shall inform the Customer accordingly both at the beginning and the end of the period for the current situation. If the situation has lasted for more than two months, both the Customer and Dent-Trends Co., Ltd are entitled to terminate the purchase with immediate effect.

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Privacy Policy

You can visit our web site without registering any personal data.
We are only recording access data without personal relation like the name of your internet service provider,
the web site you are visiting us from or the name of the requested file.
This data is used exclusively to improve our offer and we are not able to connect the data directly to you.
Personal data is only being recorded if you voluntarily register it during the purchase process
when creating a new customer account or when registering for a newsletter.
Without any additional permission we will use your data exclusively to complete and process your order.
After completion and payment of an order your data will be locked from further usage and deleted after valid expiration
time as established in tax and trading laws unless you have agreed on further usage of your data.
With the subscription of our newsletter your e-Mail-address will be used for this purpose until you unsubscribe from the newsletter.

Forwarding of personal data
Relevant personal data may be forwarded to the transport company if this is necessary to deliver the goods.
For the completion of payments we are forwarding payment data to our payment provider.
All data forwardings take place through a highly secure data connection.
Your personal data will not be forwarded to anyone else than those mentioned above.

Cookies
We use our own and third party cookies for statistical purposes and in order to facilitate and securely manage the purchasing process
when you are visiting the site. “Cookies” are an industry standard way to improve the usage and usability of the internet.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”).
Google Analytics uses “cookies”, which are text files placed on your computer,
to help the website analyze how users use the site.
The information generated by the cookie about your use of the website (including your IP address)
will be transmitted to and stored by Google.
Google will use this information for the purpose of evaluating your use of the website,
compiling reports on website activity for website operators and providing other services relating
to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law,
or where such third parties process the information on Google’s behalf.
Google will not associate your IP address with any other data held by Google.
You may refuse the use of cookies by selecting the appropriate settings on your browser,
however please note that if you do this you may not be able to use the full functionality of this website.
By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

This website uses also the Google AdWords remarketing service to advertise on third party websites (including Google)
to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site,
for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page,
or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits
to the Denttrends website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

Changes in agreements

You can unsubscribe from our newsletter at any time by changing the settings in your profile or by clicking on the link to unsubscribe in our newsletter.

Contacts:
You find all information and contact forms:
https://denttrends.com/contact/

 

Privacy Policy

You can visit our web site without registering any personal data.
We are only recording access data without personal relation like the name of your internet service provider,
the web site you are visiting us from or the name of the requested file.
This data is used exclusively to improve our offer and we are not able to connect the data directly to you.
Personal data is only being recorded if you voluntarily register it during the purchase process
when creating a new customer account or when registering for a newsletter.
Without any additional permission we will use your data exclusively to complete and process your order.
After completion and payment of an order your data will be locked from further usage and deleted after valid expiration
time as established in tax and trading laws unless you have agreed on further usage of your data.
With the subscription of our newsletter your e-Mail-address will be used for this purpose until you unsubscribe from the newsletter.

Forwarding of personal data
Relevant personal data may be forwarded to the transport company if this is necessary to deliver the goods.
For the completion of payments we are forwarding payment data to our payment provider.
All data forwardings take place through a highly secure data connection.
Your personal data will not be forwarded to anyone else than those mentioned above.

Cookies
We use our own and third party cookies for statistical purposes and in order to facilitate and securely manage the purchasing process
when you are visiting the site. “Cookies” are an industry standard way to improve the usage and usability of the internet.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”).
Google Analytics uses “cookies”, which are text files placed on your computer,
to help the website analyze how users use the site.
The information generated by the cookie about your use of the website (including your IP address)
will be transmitted to and stored by Google.
Google will use this information for the purpose of evaluating your use of the website,
compiling reports on website activity for website operators and providing other services relating
to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law,
or where such third parties process the information on Google’s behalf.
Google will not associate your IP address with any other data held by Google.
You may refuse the use of cookies by selecting the appropriate settings on your browser,
however please note that if you do this you may not be able to use the full functionality of this website.
By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

This website uses also the Google AdWords remarketing service to advertise on third party websites (including Google)
to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site,
for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page,
or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits
to the Denttrends website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

Changes in agreements

You can unsubscribe from our newsletter at any time by changing the settings in your profile or by clicking on the link to unsubscribe in our newsletter.

Contacts:
You find all information and contact forms:
https://denttrends.com/contact/